Question 1

Where do you Deliver?

Answer

We deliver across London and Greater London, within the M25. Our standard delivery charge is £8.99. Please check that we deliver to your area by using our Postcode Checker

Question 2

Can you deliver outside London?

Answer

We typically deliver to London and Greater London. For larger events, bespoke collaborations and corporate/ brand orders we are happy to deliver outside of London. We also offer Nationwide options. Please email us directly at hello@berryandbrie.com.

Question 3

Can I collect my order?

Answer

In this current climate, we are currently only offering delivery only.

Question 4

What happens if no one is in to receive my delivery?

Answer

Our courier will attempt to deliver at the Shipping Address provided within our delivery times. It is soley the clients responsibility to ensure that the intended recipient is available to receive the package on the day. Where there is no response at the address, the driver will attempt to deliver to a neighbour and call the number provided and notify of failed delivery. We are not be liable for failed deiveries due to the recipient not being in to take the order and do not offer any form of refunds in this case. We also cannot offer redirections/ redeliveries on the day.

Question 5

What time can I expect my delivery?

Answer

Our delivery times are typically between 7.30am and 2pm. Brunch/ Brekkie Orders are delivered before 11.30am. We are unable to offer delivery windows or specific delivery time requests. Please order for the day before should you need to have your order before a set time. Brands/ Corporate - please contact us for bespoke arrangements outside of the above. Please see full terms and conditions

Question 6

How do I order?

Answer

Booking with us is simple! Head over to the 'Shop All' tab and select which type of Grazing choice you'd like to go for. If you would like a Graze Table setup, please visit 'Bespoke Grazing'.

Question 7

When should I order?

Answer

Of course it is always best to order as early as you can, but we understand that this is not always possible. Every product has a date picker so you can choose the day you want to receive you order for.

Question 8

Cancellations and Amendments

Answer

We cannot offer refunds but can offer change of dates for a Weekday Booking if 3 working days notice is given via email only and if there is availibility for the requested date. During busy perios at the weekend or Festive Seasons we cannot offer date changes - please ensure you select the correct date. We do not offer amendments to delivery addresses and in exceptional circumstances changes will incur a £3 Admin Fee.

YOUR QUESTIONS ANSWERED

DELIVERY