Question 1

Where do you Deliver?

Answer

We deliver across London and Greater London, within the M25. Our standard delivery charge is £8.99.

Question 2

Can you deliver outside London?

Answer

We typically deliver to London and Greater London. For larger events, bespoke collaborations and corporate/ brand orders we are happy to deliver outside of London. We also offer Nationwide options. Please email us directly at hello@berryandbrie.com.

Question 3

Can I collect my order?

Answer

In this current climate, we are currently only offering delivery only.

Question 4

What happens if no one is in to recieve my delivery?

Answer

Our courier will attempt to deliver at the Shipping Address provided within our delivery times. It is soley the clients responsibility to ensure that the intended recipient is available to receive the package on the day. Where there is no response at the address, the driver will attempt to deliver to a neighbour and call the number provided and notify of failed delivery. We are not be liable for failed deiveries due to the recipient not being in to take the order and do not offer any form of refunds in this case. We also cannot offer redirections/ redeliveries on the day.

Question 5

How do I order?

Answer

Booking with us is simple! Head over to the 'Grazing Collection' tab and select which type of Grazing choice you'd like to go for.

Question 6

When should I order?

Answer

Of course it is always best to order as early as you can, but we understand that this is not always possible. Every product has a date picker so you can choose the day you want to receive you order for.

Question 7

Cancellations and Amendments

Answer

We cannot offer refunds but can offer change of dates for a Weekday Booking if 4 days notice is given via email only and if there is availibility for the requested date. During busy perios at the weekend or Festive Seasons we cannot offer date changes - please ensure you select the correct date. We do not offer amendments to delivery addresses and in exceptional circumstances changes will incur a £3 Admin Fee.

Question 8

What are your Festive Opening Hours?

Answer

During the next two weeks our offices will only be open for exsisting booking enquiries only up until New Years Eve. Our offices will be open for limited hours each day. Monday 22nd Dec - 9am to Midday Tuesday 23rd Dec - 9am to Midday Wednesday 24th Dec - 9am to MIdday Thursday 24th Dec - 9am to 2pm Christmas Day to Sunday 27th Dec - CLOSED Monday 28th Dec - 9am to 11am Tuesday 29th Dec - 9am to 11am Wednesday 30th Dec - 9am to 11am Thursday 31st Dec - 9am to 11am New Years Day to - CLOSED to Thursday 7th Jan

Question 9

Delivery Times

Answer

Our Grazing Boxes and PLatter will be delivered at the folowing times between Monday 21st Dec and Monday 4th Jan. Breakfast/ Brunch Boxes: 6.30am to 11.15am All other Menu items: 7am to 5pm We are not able to provide Delivery Windows.

Question 10

Attempted Deliveries or Not in when our couriers arrive at your address?

Answer

Our couriers will attempt to deliver at the Shipping address you have provided. If they fail to get hold yourself or the recipient, your box will be delivered to a nighbour. You will be notified of any attemps and delivery to a neighbour, via the email address provided only. By purchasing online, you agree that you have confirmed the delivery postal codes we have provided. Also confirming that you have selected the correct date. ver the festive period we are unable to process amendments and changes due to our reduced office hours. Please ensure you have selected the correct date and inserted the right details.

Question 11

Order Queries

Answer

Our response rates are increased during the festive period. We will only be responding to direct order related queries from Monday 21st Dec to Monday 4th Jan within our office hours only - see fective opening hours.

YOUR QUESTIONS ANSWERED

DELIVERY