TERMS AND CONDITIONS
Please read through all the below as by purchasing any of our products you thereby are agreeing to all of our Terms and Conditions.
BERRY and brie do not accept the return of any products as they are freshly-prepared and perishable. Should the product received be incorrect or have defects we require to be contacted no more than 10 hours from time of delivery to make appropriate arrangements for replacement or refund. We will require images of the above.
Cancellations/ Order Changes
We do not offer cancellations or changes to order details.
For Larger events/ or bookings outside the online shop, we do not offer refunds for cancellations within three months in the lead up to the date. Should you wish to cancel outside of the three months, a 50% refund will be provided.
Should an event need to be cancelled due to Covid-19, the above still applies. We will offer an alternative date. Once this date has been moved, we are unable to change this multiple times and should there be a cancellation, no refund will be provided.
Due to the high volume of requests for Graze Tablescapes, we are unable to hold or reserve dates
BERRY and brie products are hand-made and freshly prepared on the day. They are very fragile and therefore need to be 'hand-delivered' not shipped overnight via Nationwide Courier.
We offer a select number of products suitable and available for Nationwide delivery here.
Where do you deliver?
We 'hand-deliver to ALL postcodes within M25 and some within surrounding counties including Surrey, Bucks, Herts, Essex, Sussex and Kent. Please get in contact if you are outside this delivery-range.
UK Nationwide delivery is available with a selection of products here.
Delivery Dates and Times
We deliver throughout the year except global holidays e.g. Christmas Day
Delivery is between 7am to 4pm depending on the product selected. All breakfast products are automatically delivered within the breakfast timings between 7am and 11am.
We do not offer delivery windows.
If you require a specific delivery time, please select delivery for the day before. All our products are easily refrigerated.
We aim to deliver within the timings provided however during busier times or if affected by traffic or weather, deliveries may take abit longer.
Do I need to be present to accept the delivery?
Yes. The recipient must be available at the address provided to receive their parcel.
What happens if no one is there to receive my order?
Our couriers will attempt to deliver to the address provided at checkout. If no one is available, the courier will follow these steps:
1. Attempt a delivery with a neighbour
2. Delivery on the doorstep
The above may not be possible to leave outside a doorstep for example, block of flats or office building.
In all cases, BERRY and brie is not responsible once our product have left HQ and a delivery has been attempted as they cannot be returned to HQ.
We are happy to redeliver on an alternate available date, fully chargeable as a brand new order via the website.
Incorrect Delivery Address
You order is delivered to the exact address provided at purchase
We do not take responsibility for this and will not be able to request the courier to redeliver or redirect your order to an alternate address on the day of delivery
We are happy to redeliver on the next available day, fully chargeable as a new order via the website.
My Order is a Gift?
The same Terms and Conditions apply.
We utilise fresh and seasonal produce readily available, so from time to time there will be changes to the exact produce in our products. We will always substitute for equal products and therefore there may be differences to the images on our website.
When you receive your products, please refrigerated and consume within 2 days. It is the clients responsibility to ensure products are refrigerated upon receipt disposed, if kept outside for more than 4 hours. BERRY and brie will not be held responsible for any adverse reactions to food consumed outside of these timeframes.
Due to the amount of foods handled in our kitchens we cannot cater to allergies that cause adverse reactions due to the high risk of cross contamination. We do however often cater for specific dietary preferences such as Vegan, Vegetarian.
Plates, Cutlery and Napkins
We do not provide or include Biogradeable Plates, Cutlery and Napkins complimentary for any purchases with us both online and invoiced. If you would like to include this, please select this as an 'add-on' via the online shop or request us to include this additional cost to your invoice breakdown.
We work on many products weekly and often take images and videos. For any order with us, including brand or corporate we often post this on our social platforms (Instagram, Facebook etc.) BERRY and brie must be notified prior to commencing of any project if any work is not to be included on social platforms.
The best way to contact us is directly via email - hello@berryandbrie. We aim to respond to all enquiries within 24 hours during our working hours Monday to Friday, 9am to 4pm. This response time may increase during busy periods e.g Christmas, Easter etc.
BRANDS AND CORPORATE (Bespoke Orders or 8+)
ALL THE ABOVE APPLIES, INCLUDING THE FOLLOWING:
Courier and Logistics
BERRY and brie do not facilitate the delivery of large/ bulk orders by default. All orders are passed on to a 3rd party courier by arrangement of the client. We offer a logistics booking fee should you wish for us to arrange courier bookings. Addresses must be provided no later than 7 days for this service.
Once passed onto the courier BERRY and brie's responsibility ends and the couriers takes on the responsibility for delivery. We will pass on all the relevant tracking and delivery details. Should there be any issues or problems, the client must take this up directly with the courier.
Missed Deliveries/ Rescheduled deliveries
BERRY and brie cannot take responsibility for missed deliveries or spoiled products as a result of redelivery outside of 24 hour shipment window, no answer from the recipient or incorrect addresses. It is paramount that the recipient is aware of their delivery and available to receive it.
Should there be any delivery issues resulting in refund requests, such as lost/stolen/damaged goods in these instances, the client must raise this up directly with the courier only.
BY PURCHASING A BOX FROM OUR ONLINE SHOP OR PRODUCT FROM US YOU THEREBY AGREE TO
ALL THESE TERMS AND CONDITIONS